Last updated: June 2026
Effective Date: February 22, 2026
This Refund and Cancellation Policy (“Policy”) outlines the terms under which OROSK Network Private Limited (“OROSK”, “we”, “us”, or “our”) provides refunds or cancellations for digital marketing services, including but not limited to SEO services, lead generation, website development, advertising management, and related consulting services (collectively, the “Services”).
You may request cancellation of a project or service at any time by providing written notice to OROSK Network Private Limited via email at [email protected].
If cancellation is requested before any work has commenced, you may be eligible for a full refund.
If cancellation is requested after work has begun, you will be responsible for payment for the work completed up to the date of cancellation.
Charges will be calculated based on agreed project milestones, deliverables, or hourly rates as outlined in the applicable service agreement.
OROSK Network Private Limited reserves the right to cancel or suspend a project or service under circumstances including, but not limited to:
Non-payment or delayed payment
Violation of agreed terms
Provision of false, misleading, or unlawful information
Abuse, harassment, or misuse of Services
In such cases, a pro-rated refund for any unused and prepaid services may be issued at our sole discretion.
Refunds are evaluated on a case-by-case basis.
You may be eligible for a refund if:
Services have not yet commenced
Deliverables have not been provided
A verified billing error has occurred
Refunds will not be provided for:
Completed and delivered services
SEO work already executed (including backlinks, optimizations, submissions, audits, or reports)
Advertising budgets already utilized
Lead generation campaigns already launched
Digital assets or files already delivered or transferred
If a refund is approved:
The request must include complete transaction details and the reason for cancellation.
Approved refunds will be processed within five (5) to seven (7) business days.
Refunds will be issued to the original payment method used.
Processing timelines may vary depending on the payment gateway or banking institution.
All payments are processed through secure third-party payment gateways. OROSK Network Private Limited does not store credit or debit card information on its servers.
OROSK Network Private Limited is not responsible for refunds related to third-party costs, including but not limited to:
Domain registrations
Web hosting services
Paid advertising budgets
Third-party software tools or subscriptions
Such payments are subject to the refund and cancellation policies of the respective third-party providers.
For website development or digital marketing projects:
A limited revision period may be provided as outlined in the project agreement.
Minor revisions may be permitted within the agreed revision window.
Major changes or additional requests beyond the agreed project scope may incur additional charges.
We reserve the right to modify this Policy at any time. Updated versions will be posted on our Website and/or App.
Your continued use of our Services after any changes indicates acceptance of the updated Policy.
If you have any questions regarding this Policy or wish to request a cancellation or refund, please contact:
OROSK Network Private Limited
HQ – VPO Bijani, Tehsil Sadar, District Mandi, Himachal Pradesh – 175001
Email: [email protected]
Phone: +91 7719668289
